The problem it solves

Requests arrive across many channels and each one has to be read, understood, classified, matched to the right team and retyped into a system by hand. It's slow, costly and error-prone, and urgent cases queue behind routine ones.

How it works

Every incoming email, form or call transcript is read automatically. Its type is identified, key details extracted, duplicates recognised, and a priority suggested. The result is written straight into the CRM with a short summary attached, so staff open a sorted queue instead of a pile of emails.